Sunday, September 30, 2018

Silver Age Referrals: When High Tech and High Touch Meet, Families Win

What does a great database have to do with helping find the best assisted living and adult family homes?  What does an amazing database do for people searching for what could be their loved one's final home on earth?

Plenty. At Silver Age Housing & Care Referrals, where I work, we have a team of professionals who love to help families.  While our primary job is to work with people finding housing and care, we bring to the work an incredible array of skills and experience including occupational therapy. caregiver support, administration, finance and marketing.   We share information.  We help each other as we work with families in King, Snohomish and North Pierce Counties.  And all of us
have personal experience with helping our family member or members with a difficult transition.

Did I forget to mention our extra team member?  It's a super database, without which we'd be lost, frustrated or at the very least hampered in our efforts.  And while the database isn't human, it gives us the information we need to seem superhuman.

In King County alone, there are 1100 adult family homes, plus several hundred assisted living communities.  We're able to update records on our 600-plus partnering organizations, and search for so many categories.  We can find an adult family home in Bellevue where caregivers speak Japanese.  And other homes with experience in Huntington's Disease, Multiple Sclerosis and more.

We know which adult family homes can take Medicaid funding immediately.  I wish there were more!  And homes that take Medicaid after a certain number of months or years.

It's so gratifying for us to find just the right fit for a person's unique needs.  Even if someone has the same diagnosis as another client, they each have a different combination of needs.  This summer we celebrated 10 years of serving seniors, and we are still finding this to be true.

How did we get such an incredible database?  Our owner, Abby Durr, founded Silver Age in 2008.  After a year or two of working with spreadsheets, she realize she needed something more sophisticated to track all the vital information.

Hence the fancy data base.  She got some help, big time, from her husband, an IT specialist.  We like to call him our 12th Man. And while the work of Silver Age is high touch--we meet face to face or voice to voice with people whenever we can--the high tech feature can't be beat.

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